Title: Advocacy and Volunteer Program Manager, Full-Time

Reports to: Senior Director of Programs

Location: Plano, TX

Summary: The Advocacy and Volunteer Program Manager is responsible for oversight of the agency’s volunteer and advocacy program. The Advocacy and Volunteer Program Manager will ensure on-going training and supervision of volunteer advocates and staff advocates providing direct services to clients. Advocacy and Volunteer Program Manager will also provide direct crisis advocacy, outreach and accompaniment to clients including responding to calls, assessing need for follow up and resources, and interface with clinical team regarding clients’ service needs.

 

​

What success looks like: The Advocacy and Volunteer Program Manager will provide effective oversight and enhancement of the volunteer and advocacy program, which includes ensuring all volunteer and staff advocates are thoroughly trained, supported, and equipped to provide exceptional direct services to clients. The manager will maintain seamless coordination of 24/7 crisis advocacy coverage in Collin and Dallas counties, ensuring a timely and compassionate response to clients' needs. Success will include a robust OAG-certified volunteer training program, meticulous documentation for grant reporting, and ongoing collaboration, communication, and oversight advocacy team, including staff and volunteer advocates. Ultimately, success in this role is defined by fostering a supportive, inclusive environment where advocates are empowered to deliver the highest level of advocacy and crisis intervention services to clients.

 

Supervisory responsibilities: Provides support, guidance, and oversight for staff engaged in advocacy and volunteer services. Currently this position will supervise 2 full-time staff members, 9 part-time staff advocates, and 15 volunteer advocates.

 

​

Duties:

1. Supervise all aspects of the Advocacy and Volunteer Program.

2. Train and supervise all advocacy team staff, including part-time staff and volunteer advocates.

3. Provide advocacy and crisis intervention via phone and on site (hospital and law enforcement accompaniment) as needed for any client.

4. Schedule crisis advocacy services training for advocates.

5. Maintain and renew volunteer program for OAG certification. 

6. Provide feedback to advocates to ensure clients receive the highest level of advocacy services.

7. Provide assistance and support for advocates as needed, and when requested.

8. Document all activities and maintain records for grant reporting.

9. Facilitate monthly volunteer and staff advocate meetings.

10. Perform other duties as assigned.

​

 

Physical Demands and Work Environment 

• With reasonable accommodation, this position requires: the manual dexterity to sufficiently operate phones, computers, and other office and medical equipment; ability to communicate clearly and accurately to convey information using the English language, both verbally and in writing; possess visual acuity capable of drafting, editing, reviewing, and/or comprehending materials in a standard typeface size 10 font or above, are required.

• Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 10+lbs. of force.

• Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.

• Must pass all required criminal history background checks; have a valid Texas driver’s license.

• Regular travel between hospitals and community agencies.

​

 

Qualifications:

•  A minimum of 1-3 years of management experience.

• Bachelor's degree in social work, mental health, or related field. Relevant certifications and advanced degrees are a plus.

• Knowledge of Spanish and fluency in the language is highly desirable.

• Knowledge of crisis advocacy and volunteer management.

• Excellent listening, oral, and writing skills.

• Non-judgmental, non-prejudiced, and accepting attitude towards people of any race, religion, ethnicity, sexuality, age, appearance, or economic status.

• Passion for and commitment to the mission of addressing sexual violence issues.

• Availability to provide phone coverage for shifts if volunteer cannot be secured.